Privacy policy
Privacy Policy
This Privacy Policy describes how TheTopTrail.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
Contact
If you have any questions about this Privacy Policy, would like more information about our privacy practices, or would like to make a complaint, please contact us:
Email: support@thetoptrail.com
Company: SIA WOOL DELIGHT
Address: Valdlauči 8-98, Ķekavas novads, LV-1076, Latvia
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
We collect device information to load the Site accurately, improve our services, and perform analytics on Site usage. This information may include:
- Web browser version
- IP address
- Time zone
- Cookie information
- Viewed pages and products
- Search terms
- Interaction with the Site
This information is collected automatically through cookies, log files, web beacons, tags, pixels, and similar technologies.
Order Information
We collect information necessary to process and fulfill your orders, including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
This information is used to process payments, arrange shipping, communicate with you, provide order confirmations, prevent fraud, and fulfill our contractual obligations.
Customer Support Information
If you contact us for support, we collect the information you provide so that we can respond to your inquiry and assist with your order.
Sharing Personal Information
We share your personal information with trusted service providers to help us operate our business and fulfill orders.
For example, we use Shopify to power our online store. You can learn more about how Shopify uses your information here:
https://www.shopify.com/legal/privacy
We may also share your information with payment processors, shipping providers, analytics providers, and advertising platforms when necessary to provide our services.
Behavioural Advertising
We may use your personal information to provide you with targeted advertisements or marketing communications that may be relevant to your interests.
We use services such as Google Analytics to better understand how visitors use our Site.
Google Analytics Privacy Policy: https://www.google.com/intl/en/policies/privacy/
Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Using Personal Information
We use your personal information to:
- Offer products for sale
- Process payments
- Ship and fulfill orders
- Provide customer support
- Communicate regarding orders
- Improve our services and website
- Send marketing communications where permitted by law
Lawful Basis (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate business interests
Data Retention
We retain your personal information for our records unless and until you request its deletion, subject to any legal obligations requiring us to retain certain information.
Your Rights (GDPR)
If you are a resident of the EEA, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us at: support@thetoptrail.com
Cookies
Our Site uses cookies and similar technologies to improve your browsing experience, analyze traffic, remember preferences, and support essential website functionality.
Most web browsers automatically accept cookies, but you can modify your browser settings to refuse cookies if you prefer. Please note that disabling cookies may affect certain Site features.
Do Not Track
Because there is no consistent industry standard for responding to Do Not Track signals, we do not alter our data collection and usage practices when such signals are detected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.
Complaints
If you have concerns about how we handle your personal information, please contact us first at support@thetoptrail.com.
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
Last Updated: June 2026